The Challenge
Heineken Slovakia faced significant inefficiencies in processing operational requests, which sales representatives submitted in various formats, including Excel sheets, emails, and even paper. These requests ranged from installing dispensing equipment to ordering goods for events or promotional materials. This fragmented approach created several issues:
- High error rates
- Lack of transparency regarding request status
- Complex approval workflows
- Time delays in processing requests
- Increased administrative burden
Sales representatives often faced prolonged uncertainty about their requisitions’ status, and accountability for approvals or processing was unclear. This outdated system slowed the entire organization, reduced productivity, and created significant inefficiencies.
The Solution
To address these challenges, Heineken Slovakia partnered with Ness Czech to design a modern workflow system that would streamline operational processes. Ness developed hForms, a digital solution leveraging Android application technology integrated with the company’s existing CRM system, Jáchym.
The hForms solution includes:
- A mobile application: Enables sales reps to create requests directly from their company tablets with real-time validation and automated approvals.
- Email-based approval workflows: Allows managers to approve or reject requisitions with a single click.
- A web-based configuration portal: Provides administrators with a centralized interface to manage and customize the workflow.
Key Features of hForms:
- Dynamic forms: Automatically adapt based on input values, reducing errors by validating data in real time.
- Transparency: Sales reps can track requisition status in real time.
- User-centric design: Feedback from sales reps, managers, and inspectors during development ensured the solution matched user needs.
- Data integration: Structured data storage facilitates analysis and connection to Business Intelligence systems for better planning and evaluation.
The agile development approach enabled rapid iterations and adjustments based on user feedback, ensuring a solution tailored to Heineken Slovakia’s needs.
The Results
The introduction of hForms has transformed Heineken Slovakia’s operations:
- Improved Efficiency: Sales reps can now create requests directly in the field, reducing processing time.
- Reduced Errors: Automated validation of mandatory fields minimizes errors and ensures accurate submissions.
- Enhanced Transparency: Real-time tracking and simple email approvals provide a clear overview of request statuses.
- Streamlined Data Management: Structured data allows for improved reporting, analysis, and integration with Business Intelligence systems, driving better decision-making.
The phased rollout, supported by customer feedback, ensured a smooth implementation and minimized complications.
Customer Feedback
“At Heineken Slovakia, we continually seek solutions that add value for our internal customers—faster workflows, greater transparency, better reporting, and increased efficiency while reducing costs. Ness’s experts have helped us achieve exactly that.”
– Matej Mihálik, Business Solutions Manager, Heineken Slovakia
Interested in Learning More?
Contact us at nesscz@ness.com to discover how we can transform your business processes.