The Challenge
O2 Czech Republic and O2 Slovakia were facing significant issues with outdated systems for managing prepaid accounts and billing services. The existing call management (NOKIA IN) and billing (SICAP) systems were costly, inefficient, and lacked the flexibility to support the integration of new products and services. As a result, introducing innovations was complex and time-consuming, hampering the company’s ability to remain competitive. O2 needed a centralized, modern solution to streamline operations, lower costs, and accelerate the development of new services
The Solution
Ness Czech implemented a state-of-the-art, converged solution designed for real-time rating and charging of telecom services. This new system replaced three legacy platforms, enabling centralized management of prepaid accounts and supporting services like voice, SMS/MMS, data, and bundles.
The solution was tailored to meet O2’s needs, incorporating real-time and offline billing capabilities, advanced notifications for usage limits, and flexible configurations to speed up the deployment of new products. It also introduced a multitenant environment that allowed both O2 customers and MVNOs to manage their services seamlessly.
By leveraging its open architecture, the system facilitated faster integration of new features and applications, including power management, call barring, and VPNs. This openness significantly reduced the time required to roll out new offerings, making the system both scalable and future-ready.
The Results
The deployment of the new system marked a turning point for O2. By replacing the legacy platforms with a centralized solution, the company achieved a significant reduction in operational and support costs. The improved system stability minimized billing errors and complaints, while enhancements to the Service Level Agreement (SLA) ensured more reliable service.
The streamlined configuration enabled a 50% increase in new product launches within two years, drastically reducing time-to-market for innovative offerings. Overall, the solution empowered O2 to introduce new telecommunications services efficiently and cost-effectively, boosting its competitive edge.
Customer Perspective
“Our goal was to significantly accelerate the introduction of new telecommunications products and services while reducing operating costs and minimizing errors in billing. Ness’s solution delivered on these objectives and transformed our processes,” said Michal Dvořák, Director of IT & Operations, O2 Czech Republic a.s.
Interested in More Information?
Contact us at nesscz@ness.com to learn how Ness can drive your business transformation.